Customer Data/User Data
IMA customers may electronically submit data or information about fundraising prospects and donors to the Services for hosting and processing purposes (“Customer Data”). IMA will not review, share, distribute, or reference any such Customer Data except as provided in the Master Subscription Agreement, or as may be required by law. IMA may access Customer Data in accordance with the Master Subscription Agreement. Personal information about or generated by users of IMA’s website and Services (“User Data”) is not Customer Data.
Information Collection and Usage
IMA collects User Data at several different points on the Site in order to better serve customer and visitor needs. IMA is the sole owner of the User Data collected through or on the Site.
The Site offers several opportunities for visitors to register for promotional and informational mailings, online webinars and resources, and for assistance in evaluating IMA’s software and services. These registration forms enable users to opt in to IMA’s mailing lists and require users to give contact information (such as name, phone number, and email address). IMA also collects personal information through the course of its sales process through phone conversations and collecting publicly available contact information. This contact information is used to send information about the company, products and services. Recipients of this information that wish to withdraw their participation may opt out of receiving future mailings at any time (see opt out section below). Furthermore, if IMA has collected contact information through its sales process and research, those contacts can opt out of receiving future mailings as well.
We require you to provide us with your login credentials in order to access the Services. Customers will use the Services to analyze Customer Data and access the Services tools. For purposes such as improving personalization of our Site, we may receive information about you from other sources and add it to your account information and User Data.
For purposes such as improving personalization of our Site, we may receive information about you from other sources and add it to your account information.
Opt Out and Update of Information
If an individual no longer wishes to subscribe to IMA newsletters and promotional communications, he or she can easily opt out of receiving them by following instructions included in each newsletter or communication. If User Data changes, or if an email recipient no longer desires to receive specific mailings, he or she may correct, update or delete all User Data or specific details by making the change on our preference center page.
As part of the Services you may receive notifications related to system maintenance, reports, or analysis related to the Services. If you no longer wish to receive these specific mailings, then please visit the administrative section of the Services to make changes on your preferences, speak to your System Administrator, or contact . However, if you opt out of receiving these mailings, you may miss important information about your account and not be able to fully use the Services.
Security and Privacy
IMA is committed to taking the necessary precautions to protect the confidentiality of the User Data by using safeguards, such as firewalls, coupled with carefully developed security procedures. These measures are designed to protect User Data from loss, misuse, or unauthorized alteration.
IMA’s employees are trained and required to safeguard User Data. Using physical, electronic, and procedural safeguards, we restrict access to User Data to only those employees and contractors with a “need-to-know” for business purposes or as it relates to supporting the Services for the customer. IMA also advises its employees about their responsibility to protect Customer Data and we provide them with appropriate guidelines for adhering to the company’s business ethics standards and confidentiality policies.
Users of the Services need to work to protect against unauthorized access to passwords and computers by signing off once you have finished using a shared computer.
Automatic Collection of Anonymous Data
Following standard industry practice, IMA uses pixel tags and other methods to gather information about emails it sends to registered Site users and recipients of emails sent by the company’s registered users to others. Pixel tags are tiny graphic files that are included in HTML-encoded email messages. When such a message is opened in an HTML-capable email program, the recipient’s computer will access IMA’s servers to retrieve the pixel tag file, allowing IMA to record and store User Data such as email address, date and time the recipient viewed the email message, if the recipient’s email program is capable of receiving HTML, and other logging information. IMA uses this User Data to optimize delivery of future messages to specific recipients and to provide information to registered users with respect to emails sent by IMA.
IMA maintains log files tracking IP addresses to analyze trends, help diagnose problems with our servers, for advertising and marketing purposes, and to monitor traffic/usage in order to provide a better service to our Site visitors and customers. IMA also collects the domain name of users’ internet service providers, users’ approximate geolocation, the referring source from which a user came to IMA’s Site, the search term a user used to find IMA’s Site, the pages of the Site a user visits, the location and time of a user’s clicks on parts of the Site.
IMA automatically collects usage information, such as the numbers and frequency of visitors to our Site and use of components of the Services. We may use this information to provide research, advice and information, including, without limitation, for benchmarking purposes. This data is only used in the aggregate. This type of collective date enables us to figure out how often customers use parts of the Services so we can make the Services more useful. In addition, we may provide statistical information to our partners about how our customers collectively use our Site and Services.
IMA also collects and uses information for internal purposes. For example, we may collect User account histories and any reported violation of the Master Subscription Agreement that you or someone on your account may have committed.
Disclosures and Transfers
IMA discloses User Data to third parties in any of the following circumstances:
i. When we have the individual’s permission to make the disclosure;
ii. When the disclosure is permitted by law or mandatory professional standards;
iii. When the disclosure is reasonably related to the sale or other disposition of all or part of the business or assets;
iv. When the User Data to be disclosed is publicly available;
v. When the disclosure is for use in IMA’s or IMA’s business partners’ advertising or marketing;
vi. When the disclosure is to a third party, agent, or business partner to perform services in connection with the Site and Services;
vii. When the party to whom the disclosure is made controls, is controlled by, or is under common control with IMA;
viii. When the disclosure is reasonably necessary for the establishment or maintenance of legal claims; or
ix. When the disclosure is to persons or entities for which we are providing services, provided the disclosure is consistent with the purpose for which the User Data was obtained.
It is possible that as we continue to develop our business, IMA may become involved in a merger, acquisition, sale of assets, bankruptcy, reorganization, dissolution, or other transaction or the ownership of all or substantially all of our business may otherwise change. In such a transaction, Customer Data and User Data may be transferred to the acquiring entity. If, as a result of the business transition, the users’ User Data will be used in a manner materially different from that stated at the time of the collection, they will be given a choice consistent with our notification-of-changes section.
Information Collected form Children
The Site and Services made available through IMA s.r.o. are not intended for children under the age of 13. IMA does not knowingly collect information about children or sell products or services to children under the age of 13. If you are under the age of 13, please do not submit any personal information through the Site or Services. If you have reason to believe that we may have accidentally received personal information from an individual under age 13, please contact us immediately at .
Third Party Sites
IMA employs other companies and people to perform tasks on our behalf and may need to share your User Data with them to provide products or services to you. Examples may include sending postal mail and e-mail, analyzing data, providing marketing assistance, and providing customer service and administrative functions such as back up and security.
Changes to this Policy
The most recent version of the Policy is reflected by the version date located at the top of this Policy.
Questions or Concerns
If you have questions or concerns regarding this Policy, you should first contact the Chief Financial Officer at the contact address listed below or via email at .
Chief Financial Officer
Na Valentince 1003/1
150 00 Prague
YOUR EU PRIVACY RIGHTS
The Article 29 Working Party, composed of representatives from all EU Data Protection Authorities, the EDPS and the European Commission, was set up under the Directive 95/46/EC. It has advisory status and acts independently. Under EU law, personal data can only be gathered legally under strict conditions, for a legitimate purpose. Furthermore, persons or organisations which collect and manage your personal information must protect it from misuse and must respect certain rights of the data owners which are guaranteed by EU law.